The system vendor is Tyler Technologies.

The current system's product is Incode.

The City uses the Incode software system for the following functions:

• Call Center
• Accounts Payable
• Accounts Receivable
• Business License
• Building Projects
• Check Reconciliation
• Cash Collections
• General Ledger
• Payroll
• Time Entry
• Utility Billing
• Administration

• Call Center feature is used to log/track water and sewer related complaints.
• Account Payables feature is used to pay vendors.
• Accounts receivable feature is used to track invoices owed to the City from vendors.
• Business License feature is used to process/issue business licenses to anyone conducting business within the City limits.
• Building Projects feature is used to issue building permits.
• Check Reconciliation and General Ledger are functions used by the Finance and Accounting Department for budgetary purposes.
• Cash Collections is a function used to process payments received at the counter for all departments.
• Payroll feature is used to process employee paychecks.
• Time Entry feature is used for employee’s to login their hours worked.
• Utility Billing feature is used to generate monthly water/ sewer bills, penalties and set up customer utility accounts.
• Administration feature has the security, set up and updated features to the software.

The Finance Department serves as the system’s primary custodian.

The system data is collected daily.

The system data is updated as updates are made available.